Our Mission
Health by Nurture is committed to improving the health and wellbeing of our clients through personalised, evidence-based care. Our mission is to empower individuals to achieve their health goals by providing holistic, compassionate, and accessible healthcare services.
At Health by Nurture, we believe that healthcare is a fundamental human right, and we are committed to upholding ethical and professional standards in everything we do. We strive to create a welcoming and inclusive environment that promotes respect, dignity, and equality for all our clients, regardless of their background or circumstances.
We believe that the best healthcare outcomes are achieved through collaboration, communication, and a holistic approach that takes into account the physical, mental, and emotional wellbeing of our clients. Our healthcare practitioners are highly trained and experienced, and they work collaboratively with each other and with our clients to ensure the best possible outcomes.
We are committed to continuous improvement and ongoing learning, and we regularly review and update our practices to ensure that we are providing the highest quality care. We are also committed to sustainability and reducing our environmental impact through responsible practices and minimising waste.
Overall, our business ethos/ethics is grounded in a deep commitment to the health and wellbeing of our clients, our community, and our planet
Our Story
We started out as Bunbury Maternity and Women’s Clinic with one doctor, one nurse/midwife, one Endorsed Midwife and a receptionist in 2017. Our focus was very much on Pregnancy Care only.
Since that time we have realised how much we love our patients and they us. We felt our old name and logo was excluding people who wanted to see us as they felt they didn’t belong.
It broke our collective hearts to hear this on a regular basis. Over time we grew, gained more staff and realised we had more to give and offer.
Hence the new name and new location. We now are able to offer true cradle to grave care. And we LOVE it!
〰️ Interested in working with us? 〰️
GP & GPO positions currently available
FAQs
Important Practice Information
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If you would like to order a script you can phone reception or request one online. give them your details and the information of the script you require. Please include the medication name and dose, this will be forwarded to your doctor. Please allow up to 48 hours for processing and note a script charge of $25.00 will be required.We support eScripts. There are particular types of scripts that will only be provided when seeing the doctor and cannot be ordered over the phone. It is recommended that you call reception prior to coming in if you are collecting your script to ensure it is ready.
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If an unforeseen circumstance arises and you are not happy with the service at Health by Nurture we would greatly appreciate your feedback so we can improve our service for your benefit. You may call and speak to the Practice Manager, send a letter or email addressed to the Practice Manager or request a client complaint form, which can be completed and returned to the Practice Manager. They will investigate the matter and provide you with feedback. If you wish the matter to be taken further patients may contact the Health and Disability Service Complaints Office on www.hadsco.wa.gov.au We also have a suggestion box in our main waiting room with suggestion response sheets and pencils available.
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Patients are able to call anytime Monday- Friday 9.00am-5.00pm and see if a nurse is available to let them know their results. If a nurse is not available at the time reception will take a message and get someone to call you back asap. Please note the nurses will attempt to contact you for non urgent appointments up to two weeks after test is done. Please be aware you will not be called for normal results.
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If you wish to have your records transferred from your previous doctors surgery please see reception to complete a form that will be sent to your previous surgery. Please be aware that some surgeries have a transfer fee and wont release records until paid. If you wish to have your records transferred to a new surgery from Bunbury maternity, you will need to complete a transfer form at your new surgery. Please note we do charge for release of medical records, please speak with reception.
Practice Communications, Confidentiality and Privacy Information
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If you wish to speak with your doctor, unless urgent, please make a phone consult appointment.
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We offer a free SMS text messaging service, that allows patients who have registered their mobile number with reception to receive a SMS reminder message the day before the next booked appointment.
Recall SMS reminders are sent every day for non-urgent reminders. If you do not have a mobile number registered you will receive a recall/reminder letter for pap smears, diabetes reviews etc. which are posted out by our nurses when the patient is shown to be due to see their doctor for this.
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For all urgent results either a nurse or doctor will call the patient to give them their results over the phone or let them know they need to attend for a follow up appointment. If the patient does not answer or the phone number is incorrect/disconnected then a letter will be sent in the post to the patient’s listed address letting the patient know they need to contact the practice immediately . Messages can only be left when your name is stated on the answering service.
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The practice privacy policy is available to all patients. When registering as a new patient you must sign that you have read and understood the practice privacy policy. Patients are welcome to take a copy of the privacy policy by asking at reception. Health by Nurture’s clinic privacy policy is a standard policy for Australian Medical surgeries. All staff members of Health by Nurture are required to sign a confidentiality form on commencing work and may not commence without this. All Australian standards are followed for patient confidentiality.